Refund policy

No Return and No Refund Policy – Dear Skin

All sales made on the Dear Skin store are final and non-refundable.

We do not accept any returns, exchanges, or refunds for any reason. By completing your purchase on our website, you expressly acknowledge and accept this policy.

This policy applies without exception, including in cases of change of mind, order error on your part, or any other personal reason.

Damages and Issues
We ask that you inspect your order upon receipt. If the item is defective, damaged, or if you received a different item than the one ordered, please contact us within 48 hours of receipt at selaouiji@gmail.com, including photos or a video of the product and its packaging. We will review your request on a case-by-case basis. This procedure does not constitute a right to return or refund, but a request for review.

Personal Care Products
For hygiene and safety reasons, beauty and personal care products can under no circumstances be returned or exchanged, even if unopened or unused. This rule is strict and without exception.

Right of Withdrawal – European Union
In accordance with European legislation on distance contracts, the 14-day right of withdrawal does not apply to sealed goods that have been unsealed after delivery, nor to goods made to the consumer's specifications or clearly personalized, nor to goods liable to deteriorate or expire rapidly. The cosmetic and personal care products sold on Dear Skin fall within these excluded categories. Accordingly, no withdrawal, return, or refund is accepted.

Refunds
No refunds will be issued, except in the exceptional case where Dear Skin decides, at its sole discretion, to grant a goodwill gesture. This decision remains entirely discretionary and does not create any right for the future.